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UNIT 2 - 3 LOVEDAY STREET,
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B4 6NP, UK
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Acess ukWholesale Handbags UK
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We Deliver To Germany, France & All Over Europe

Returns Policy

Acess Wholesale is a Business to Business (B2B) wholesale supplier. By complete a purchase on Acess.co.uk, you are agreed to our terms and conditions and return polciy below. To improve our customer service, this policy have been revised on April 2014 which include the new refund option. Please refer to the full policy as below:

A) Not As Expected

- No Reason Asked 14 days return policy as standard on all items including sale items.

- You dont have to contact us before return, simply fill the relevant field on the packing slip inside the parcel and return the goods together with the slip.

- You can choose to have refund or credit notes.

B) Faulty Goods

1) Within 14 Days:

- Email us the image of the faulty goods and our customer service team will reply within 24 hours

- The customer service will offer the option to exchange, credit notes or refund.

- Customer will be offered contribution to return postage which is £2.78 for 1 Kgs and £3.78 for 1-2Kgs. This rate is updated in 2014 in line with the current myhermes.co.uk postage rate. This return postage contribution will be offered as a credit notes towards your next order.

2) Within 30 days

Email us the image of the faulty goods and our customer service team will reply within 24 hours

- The customer service will offer the option to exchange or credit notes.

- Customer will be responsible for return postage. We suggest to use myhermes for return as they provide the best value compare to competitiors.

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